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Customer Problem: Stredoslovenská energetika (SSE), a leading Slovak energy supplier, sought to enable customers to electronically sign electricity and gas contracts online. While they had existing systems like a document management system and customer portals, they lacked an integrated solution for electronic signatures and automated contract generation.
Solution: Netgrif developed a Business Process Management (BPM) platform that seamlessly integrated with SSE’s existing systems, including electronic signature capabilities and automated document generation. This platform orchestrated the entire online contracting process, allowing customers to complete all contract-related tasks digitally.
Achieved Benefits: The implementation enabled SSE’s household customers to conclude contracts electronically without in-person visits or physical signatures. This advancement improved customer convenience, streamlined internal processes, and positioned SSE to expand online services in the future.
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Customer Problem: A Slovak insurance company needed to modernize its operations to better serve corporate and premium individual clients.
Solution: Netgrif developed a web-based, responsive sales portal integrating an interactive insurance fee calculator, customer management system, and contract lifecycle support.
Achieved Benefits: The company gained complete client visibility, enabling personalized offerings, efficient support, and rapid adaptation to market changes.
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Customer Problem: The client needed an efficient way to digitize paper documents and automate processing.
Solution: Netgrif implemented a document digitization system with OCR, batch processing, and automated categorization, integrated with task management for employees.
Achieved Benefits: The system enhanced document management, improved task automation, and enabled seamless integration with the Document Management System (DMS), reducing errors and manual effort.
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Customer Problem: Employees were manually tracking tasks across seven unintegrated systems, wasting time and lacking task visibility.
Solution: Netgrif’s process-driven application integrated multiple systems, automating task tracking and providing dashboards for both users and team leaders.
Achieved Benefits: Streamlined task management, increased productivity, real-time updates, and task visibility, handling over 40,000 tasks daily with 100-150 active users.
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Customer Problem: The manual processing of health insurance change requests led to high error rates, inefficiency, and rising costs due to a large volume of late submissions.
Solution: Netgrif automated the request processing, integrating OCR for document handling and case management with minimal manual intervention.
Achieved Benefits: The solution reduced errors, minimized manpower costs, and processed 200,000 cases in the first year. It improved efficiency and accuracy in handling insurance applications.
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Customer Problem: Clients required a versatile evaluation system to handle different processes like treatment authorizations, insurance claims, and competitions, which were seen as distinct systems.
Solution: Netgrif developed a parameterizable, process-oriented evaluation system divided into four sub-processes: design, competition, committee, and evaluation.
Achieved Benefits: The solution streamlined various workflows, improving flexibility, transparency, and efficiency while reducing complexity across different business domains.
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Customer Problem: AGEL, a healthcare provider in Central Europe, struggled with multiple software systems across hospitals, leading to inefficiencies, high training costs, and complex IT support.
Solution: Netgrif provided a centralized platform to streamline non-medical processes, integrating applications and creating a unified system for better collaboration and security.
Achieved Benefits: AGEL increased efficiency, reduced IT support, minimized training costs, and is on track to consolidate all non-medical agendas into one system, realizing cost savings and smoother operations.
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Customer Problem:
Tatra-Leasing needed a solution to streamline communication and operations between dealers, importers, and the leasing company, as their existing systems lacked the necessary functionality.
Solution:
Netgrif developed an Integrated Dealer Portal (IDP) that digitized processes, automated steps, and enabled real-time communication and data access between all stakeholders.
Achieved Benefits:
The solution improved data quality, reduced costs, and enhanced dealer and importer relationships. The portal became the preferred communication channel, providing a single point of truth and enabling scalability.
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