Customer Problem: Stredoslovenská energetika (SSE), a leading Slovak energy supplier, sought to enable customers to electronically sign electricity and gas contracts online. While they had existing systems like a document management system and customer portals, they lacked an integrated solution for electronic signatures and automated contract generation.
Solution: Netgrif developed a Business Process Management (BPM) platform that seamlessly integrated with SSE’s existing systems, including electronic signature capabilities and automated document generation. This platform orchestrated the entire online contracting process, allowing customers to complete all contract-related tasks digitally.
Achieved Benefits: The implementation enabled SSE’s household customers to conclude contracts electronically without in-person visits or physical signatures. This advancement improved customer convenience, streamlined internal processes, and positioned SSE to expand online services in the future.
Customer Problem: AGEL, a healthcare provider in Central Europe, struggled with multiple software systems across hospitals, leading to inefficiencies, high training costs, and complex IT support.
Solution: Netgrif provided a centralized platform to streamline non-medical processes, integrating applications and creating a unified system for better collaboration and security.
Achieved Benefits: AGEL increased efficiency, reduced IT support, minimized training costs, and is on track to consolidate all non-medical agendas into one system, realizing cost savings and smoother operations.
Customer Problem:
Tatra-Leasing needed a solution to streamline communication and operations between dealers, importers, and the leasing company, as their existing systems lacked the necessary functionality.
Solution:
Netgrif developed an Integrated Dealer Portal (IDP) that digitized processes, automated steps, and enabled real-time communication and data access between all stakeholders.
Achieved Benefits:
The solution improved data quality, reduced costs, and enhanced dealer and importer relationships. The portal became the preferred communication channel, providing a single point of truth and enabling scalability.
Customer Problem: The client needed an efficient way to digitize paper documents and automate processing.
Solution: Netgrif implemented a document digitization system with OCR, batch processing, and automated categorization, integrated with task management for employees.
Achieved Benefits: The system enhanced document management, improved task automation, and enabled seamless integration with the Document Management System (DMS), reducing errors and manual effort.
Customer Problem: Employees were manually tracking tasks across seven unintegrated systems, wasting time and lacking task visibility.
Solution: Netgrif’s process-driven application integrated multiple systems, automating task tracking and providing dashboards for both users and team leaders.
Achieved Benefits: Streamlined task management, increased productivity, real-time updates, and task visibility, handling over 40,000 tasks daily with 100-150 active users.
Customer Problem: The manual processing of health insurance change requests led to high error rates, inefficiency, and rising costs due to a large volume of late submissions.
Solution: Netgrif automated the request processing, integrating OCR for document handling and case management with minimal manual intervention.
Achieved Benefits: The solution reduced errors, minimized manpower costs, and processed 200,000 cases in the first year. It improved efficiency and accuracy in handling insurance applications.
Customer Problem: A Slovak insurance company needed to modernize its operations to better serve corporate and premium individual clients.
Solution: Netgrif developed a web-based, responsive sales portal integrating an interactive insurance fee calculator, customer management system, and contract lifecycle support.
Achieved Benefits: The company gained complete client visibility, enabling personalized offerings, efficient support, and rapid adaptation to market changes.
Customer Problem: Clients required a versatile evaluation system to handle different processes like treatment authorizations, insurance claims, and competitions, which were seen as distinct systems.
Solution: Netgrif developed a parameterizable, process-oriented evaluation system divided into four sub-processes: design, competition, committee, and evaluation.
Achieved Benefits: The solution streamlined various workflows, improving flexibility, transparency, and efficiency while reducing complexity across different business domains.
What is SYMWAIR and what do you specialize in?
SYMWAIR is a consulting and implementation partner focused on delivering enterprise-grade solutions using the Netgrif low-code/no-code platform. We specialize in digitizing business processes, developing e-forms, e-tasks, and workflows, and integrating with enterprise systems.
What does the name “SYMWAIR” mean?
SYMWAIR delivers smart, scalable SaaS solutions, symbolizing synergy (“SYM”), innovation, and agility in the digital cloud era (“WAIR”), helping businesses streamline and thrive.
Why did SYMWAIR choose to work with the Netgrif platform?
We were impressed by the speed of development, the flexibility of the unique data model, and the ability to deliver enterprise applications quickly without the overhead of traditional software development.
What makes SYMWAIR different from other IT service providers?
SYMWAIR offers scalable, flexible, end-to-end IT services with deep Netgrif expertise and a long-term partnership focus—delivering custom, future-ready solutions unlike rigid, one-size-fits-all providers.
What is the Netgrif platform?
Netgrif is a low-code/no-code platform for building and managing business applications, e-forms, tasks, and complex BPM flows, offering fast development cycles and intuitive user interfaces.
What types of processes can be digitized using Netgrif?
Practically any repeatable business process — from internal approval workflows and HR onboarding to customer service tasks and regulatory compliance — can be automated and digitized.
How does Netgrif compare to traditional BPM platforms?
Netgrif offers faster implementation, lower total cost of ownership, and enables customers to manage applications in-house without needing dedicated development teams.
What is your approach to project delivery?
We offer end-to-end services: process analysis, design, modeling, implementation, testing, and training. Our consultative approach ensures solutions are tailored to each client’s needs.
Can you integrate Netgrif with our existing systems?
Yes. The platform supports integration via REST APIs and other standard protocols, allowing seamless connection with ERP, CRM, and other business systems.
Do we need to build an internal IT team to manage Netgrif apps?
No. One of the platform’s strengths is that business users can manage and modify applications post-deployment, reducing dependency on IT teams.
Is the Netgrif platform cost-effective for SMEs or only for large enterprises?
Netgrif is suitable for both SMEs and large enterprises. Its licensing and fast development model make it cost-effective even for processes that were previously too expensive to digitize.
What is the typical time-to-value for a Netgrif-based solution?
Depending on complexity, MVPs can be delivered in weeks — sometimes even days — with full solutions often live in under 3 months.
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